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Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

  • Gift cards
  • Downloadable software products
  • Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

  • Book with obvious signs of use
  • CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 30 days after delivery


Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.


We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.


If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to: {physical address}.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at {email} for questions related to refunds and returns.

Información de contacto
Dirección y teléfono

Calle de Serrano Anguita, 13. 28004, Madrid
91 196 34 79

Ventajas fiscales de donar
Personas físicas (IRPF)

En la declaración de la renta te devolverán el 75% de los primeros 150 € que aportes ese año. Por encima de esa cifra, la desgravación es del 30%, o del 35% a partir del tercer año consecutivo que dones a Fundación Pondera. Por ejemplo, si donas 300 euros el primer año desgravarás 157,50 euros (112,50 euros por los primeros 150 euros donados y 45 euros por el resto) por lo que tu desembolso real será de 142,50 euros. A partir del tercer año, tu desembolso real será de 135 euros. Estas deducciones no aplican en País Vasco y Navarra, donde la desgravación es del 30% y del 25% respectivamente de la donación total. Consulta condiciones si resides fuera de España.

Personas jurídicas (Impuesto de Sociedades)

Desgravarás el 40% de tu aportación en la declaración del último año si has donado en los dos ejercicios anteriores o un 35% si sólo has colaborado este año. Por ejemplo, si donas 300 euros te devolverán 120 euros si has colaborado también en los dos años anteriores y 105 euros si tu primera donación es la de este año, por lo que tu desembolso real será de 180 euros o 195 euros respectivamente. Esta mejora fiscal no aplica al País Vasco ni a Navarra, que mantienen una deducción del 20% y del 25% respectivamente del total aportado. Consulta condiciones si resides fuera de España.